Grievances and Complaints


Mechanism For Ventilation Of Grievances / Complaints

Two Complaint Boxes have been installed in each prison.One each, is of Hon'ble District
Court and the Inspector General of Prisons, Goa. The Keys of these boxes remain in the respective
Offices.

The grievances of the inmates is collected from the respective complaint box by the visiting Hon'ble
District and Sessions Judge and the representative of Inspector General of Prisons in a regular interval,
as prescribed for the purpose.

The complaints / grievances that are received in the IG Prisons Petition box are then scrutinized and redressed accordingly under intimation to the concerned Prisoners / Staff to ensure that they get justice in accordance with prevailing rules.